The Customer Care training programme develops the concept of business etiquette and the proper etiquette practices for different business scenarios. You will learn the etiquette requirements for dealing with customers and other stakeholders during meetings, telephone, and online business interaction scenarios.

The objective of this course is to provide:

• Participants with the knowledge and skills required to manage customers and stakeholders professionally.

At the end of this training programme, course participants shall be able to:

• Communicate effectively with stakeholders;
• Provide Customer Service;
• Manage Customer Complaints;
• Conduct themselves Professionally;
• Follow Proper Communication Etiquette.

1. Effective Communication
2. Customer Service
3. Dealing with Customer Complaints
4. Personal and Professional Conduct
5. Proper Communication Etiquette

Participant’s profile or target group are customer service managers, supervisors and front-line personnel, customer-facing personnel and anyone who manages or interacts with stakeholders in their line of work.